Location: Calgary
How to Apply: Qualified candidates are invited to submit their resume along with three current professional references to jwells@eisanconsulting.com. We thank all applicants for their interest in Eisan Occupational Health; however, only those selected for an interview will be contacted.
Position Overview
The Medical Office Assistant (MOA) / Clinic Coordinator plays a vital role in managing information flow within our occupational health clinic. As a key member of the care team, this role combines front-line administrative excellence with hands-on clinical coordination to support efficient and seamless patient care delivery.
This position requires a highly organized and detail-oriented professional who can manage clinic operations, coordinate patient services, and support Occupational Health Nurses and Physicians in a fast-paced environment. The MOA serves as a central liaison between patients, healthcare providers, and employer clients, ensuring high-quality service and continuity of care.
Key Responsibilities
General Administrative Duties
- Serve as the first point of contact for patients, employees, and clinic visitors, providing professional and courteous service.
- Manage incoming communications including phone, email, and fax; triage inquiries and prioritize urgent matters appropriately.
- Schedule patient appointments for assessments, tests, and treatments while maintaining accurate and confidential medical records.
- Provide clinical and administrative support to Occupational Health Nurses and Physicians.
- Maintain records management systems, including EMR documentation and chart preparation.
- Oversee supply ordering for clinic and office operations.
Program Administration
- Perform accurate project and clinic data entry with strong attention to detail.
- Coordinate on-site clinic logistics including vendor management and staffing support.
- Support invoicing processes and program administration from initiation to completion.
- Manage front-end vendor interactions (e.g., workers’ compensation documentation, certificates, correspondence).
- Assist with back-end audit verification and supporting documentation for invoicing.
Specialized Client Services
- Provide tailored coordination for client programs, ensuring timely routing of medical information.
- Support drug and alcohol (D&A) testing coordination, tracking, and reporting.
- Maintain immunization records and related data entry platforms.
- Manage project-specific documentation and results handling.
Communication & Coordination
- Act as liaison between patients, employers, and multidisciplinary healthcare teams.
- Facilitate communication with Occupational Health Nurses and Physicians to ensure continuity of care.
- Collaborate with clinic leadership on service coordination and operational improvements.
- Ensure timely and professional responses to all inquiries.
Clinic Operations
- Utilize Netcare and EMR systems (Med Access) for patient management and documentation.
- Coordinate family practice activities including booking, referrals, and follow-ups.
- Support aviation medical services coordination, including scheduling and documentation.
- Prepare clinic documentation and coordinate in-clinic appointments
- Route clinical results to appropriate physicians and healthcare providers.
- Arrange specimen pickup with laboratory partners as required.
Required Qualifications
Education & Experience
- Medical Office Assistant diploma or equivalent experience in a healthcare setting.
- Previous experience in an occupational health clinic or physician practice is an asset.
- Strong knowledge of medical terminology and clinical documentation standards.
- Proficiency with Netcare, EMR systems (e.g., Med Access), Microsoft Office, and Adobe.
- Experience with data management systems or occupational health platforms considered an asset.
Core Competencies
- Exceptional attention to detail and accuracy.
- Strong customer service and interpersonal skills.
- Excellent written and verbal communication abilities.
- Ability to work independently and collaboratively in a team environment.
- Proven ability to multitask and prioritize in a fast-paced clinical setting.
- Strong organizational and problem-solving skills.
- High level of professionalism and commitment to confidentiality.
Work Schedule & Environment
- Full-time, downtown Calgary
- Monday to Friday, 8:00 AM – 4:00 PM
- Fast-paced, professional clinical environment
Compensation & Benefits
- Competitive salary commensurate with experience and qualifications
- Comprehensive medical and dental benefits package
- Opportunities for professional growth within occupational health
About Eisan Occupational Heatlth
Eisan Occupational Health is an equal opportunity employer committed to diversity and inclusion in the workplace. We provide comprehensive Occupational Health, Wellness, and Disability Management services to employers and employees, partnering with organizations that prioritize workforce health and well-being.
www.eisanconsulting.com