Location: Calgary
How to Apply: Qualified candidates are invited to submit their resume along with three current professional references to jwells@eisanconsulting.com. We thank all applicants for their interest in Eisan Occupational Health; however, only those selected for an interview will be contacted.

Position Overview

The Occupational Health Clinic Coordinator plays a vital role in managing information flow within our clinic. This role requires hands-on patient care and clinical support as a cornerstone of our occupational health team.

This specialized role combines LPN-level clinical competencies — including vital sign assessment, drug and alcohol screening, and related clinical procedures - paired with care coordination expertise. The position requires a clinically skilled professional who can arrange, manage, and triage technical health assessments while serving as a trusted clinical liaison between patients, employers, and healthcare providers in a dynamic occupational health setting.

Key Responsibilities

General Administrative Duties

• Serve as the clinic liaison for employees, patients, and multidisciplinary healthcare teams to facilitate seamless care transitions.
• Triage incoming clinical communications (including phone calls) and inquiries with professionalism and efficiency. Must be able to triage and prioritize urgent medical inquiries requiring immediate nursing or physician intervention.
• Provide comprehensive clinical and administrative support to Occupational Health Nurses and Physicians during assessments and procedures.
• Schedule patient appointments for tests and treatments while maintaining confidential patient records and charts.
• Oversee records management, supply ordering, and data management.

Program Administration

• Execute accurate project and clinic data entry with attention to detail.
• Coordinate on-site operations including vendor management, receiving confidential medical documents, and making travel arrangements when needed.
• Manage invoicing processes from orientation through completion, including program oversight.
• Handle front-end vendor management (workers' compensation, certificates, correspondence).
• Conduct back-end vendor management, including audit results verification during invoicing.

Specialized Client Services

• Provide tailored service approaches for diverse client portfolios including timely routing of urgent medical information.
• Facilitate clinical handoffs and care coordination with registered nurses, ensuring continuity of occupational health services.
• Monitor, perform, and report Drug & Alcohol (D&A) testing results to various clientele.
• Maintain accurate immunization platform data entry (IDSM).
• Manage and process project-specific results and documentation.

Communication & Coordination

• Manage multi-channel communications including phone, email, and fax intake.
• Facilitate effective communication with registered nurses within the clinic environment.
• Collaborate closely with the Occupational Health Clinic Lead on new service requests.
• Ensure timely and professional response to all stakeholder inquiries.

Clinic Operations

• Maintain Netcare access and utilize electronic medical records (EMR) systems effectively.
• Coordinate family practice operations including booking, office maintenance, referrals, and follow-up.
• Manage aviation medical services including scheduling, client instructions, document handling, and payment processing.
• Facilitate in-clinic bookings, document preparation, and coordination with healthcare providers.
• Route clinical results to appropriate physicians and occupational health nurses promptly.
• Manage supply ordering for both office and clinic operations.
• Coordinate specimen pickup arrangements with laboratory partners as required.

Required Qualifications

Education & Experience

• Licensed Practical Nurse preferred; equivalent combination of experience and credentials will be considered.
• Previous experience in an Occupational Health clinic or physician practice preferred.
• Strong knowledge of medical terminology and healthcare documentation standards.
• Demonstrated proficiency in Netcare and EMR Med Access systems.
• Advanced skills in Microsoft Office suite and Adobe applications.
• Experience with EMR systems, Cority platform, and data governance principles considered assets.

Core Competencies

• Exceptional attention to detail and accuracy in all tasks.
• Strong customer service orientation with a professional, approachable demeanor.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Proven ability to multi-task and prioritize in a busy clinical setting.
• Strong problem-solving skills with the ability to work autonomously.
• Comfort working with various computer applications and digital platforms.
• Commitment to maintaining confidentiality and professionalism.
• Ability to liaise closely and effectively with Occupational Health Nurses and Physicians.
• Experience with budgeting and financial management.

Work Schedule & Environment

• Full-time, downtown Calgary
• Monday to Friday, 8:00 AM – 4:00 PM
• Fast-paced, professional clinical environment

Compensation & Benefits

• Competitive salary commensurate with experience and qualifications
• Comprehensive medical and dental benefits package
• Professional development opportunities within the occupational health field

About Eisan Occupational Heatlth

Eisan Occupational Health is an equal opportunity employer committed to diversity and inclusion in the workplace.

Eisan Occupational Health provides comprehensive Occupational Health, Wellness, and Disability Management services to employers and employees. We partner with organizations that prioritize employee health and well-being, supporting their workforce throughout their careers. Our team of dedicated professionals embodies these values every day.